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Consumer Protection
Given advancements in technology and the wide range of financial products and services available to consumers these days, understanding and protecting your finances is more important today than ever. Educating yourself and doing your homework can go a long way toward avoiding many problems. Taking the time to become a knowledgeable consumer will work to your advantage, especially when making financial decisions that will affect you for years to come.
 
Red Flags
Exhibit caution when:
  • A sales representative tries to pressure you or talk you into extra products, services, or features.
  • You receive incomplete or conflicting information, such as being told something different than what you've read.
  • You receive or are asked to sign any document that has blank spaces.
  • An agent seems unwilling to answer your questions or tends to talk around them without addressing your concerns.
  • An advertisement or salesperson promises a quick fix to a problem, particularly when you have to pay a lot of money up front before receiving any help. If it sounds too good to be true, it probably is.
New Pamphlet Aims to Help Consumers Protect Their Credit
The AFSAEF recently unveiled a new pamphlet, Protecting Your Credit, that provides tips, warning signs of fraudulent activity, and resources for help. The new brochure was created to educate consumers and help them take charge in avoiding abusive and fraudulent practices related to consumer finance.

The information presented on this page can be found, in more detail, in the new, free pamphlet.


 
Create a Budget to Know Where You Stand
Before making any financial decision, the first step you should take is to develop a budget so that you can evaluate your current financial picture. An important way to protect yourself is to make sure that you are not talked into a financial services product or service that you can't afford - and knowing beforehand what you can afford. The AFSAEF's consumer budget planner is an interactive tool for creating and adjusting your budget.
Scam Alert
Credit Card Interest Rate Reduction Scams
U.S. consumers are being inundated with prerecorded robocalls from companies claiming they can negotiate lower credit card interest rates - for a fee. The Federal Trade Commission urges extreme skepticism about these offers, because many of them are fraudulent. The FTC says consumers have just as much pull with their credit card issuers as these companies. Consumers should avoid paying middlemen and negotiate directly with the credit card companies.
- Federal Trade Commission
Past Scam Alerts
 
 
Ten Financial Tips That Can Make a Difference
  1. Research thoroughly - educate yourself on basic terms and available products and services.
  2. Comparison shop for credit.
  3. Be selective about the financial services companies with which you do business.
  4. Only shop or conduct financial business on secure Web sites.
  5. Check your monthly financial statements and contact your lender promptly if you see anything unusual.
  6. Check your credit report regularly.
  7. Don't sign a contract until you have read it, your questions have been answered, and all blank spaces have been filled in.
  8. Don't disclose sensitive personal information in emails or social media outlets, or if you haven't initiated the contact.
  9. Keep financial statements and credit cards in a secure location.
  10. Use a shredder to destroy any financial information that you are disposing.
  11.  

Where to Turn for Help
Credit-Related Fraud
Federal Trade Commission
Identity Theft Web site: www.ftc.gov/bcp/edu/microsites/idtheft
Bureau of Consumer Protection: www.ftc.gov/bcp/index.shtml
1-877-382-4357
National Consumers League Fraud Center
www.fraud.org
1-800-876-7060
National Association of Attorneys General
A state-by-state listing of attorneys general can be found at:
www.naag.org/attorneys_general.php
The Better Business Bureau www.bbb.org/us/consumers

Credit Reports
AnnualCreditReport.com
www.annualcreditreport.com
1-877-322-8228
Equifax Fraud Assistance Department
www.equifax.com/answers/set-fraud-alerts/en_cp
1-800-525-6285
Experian Fraud Protection
www.experian.com/credit-education/identity-fraud-index.html
1-888-EXPERIAN (1-888-397-3742)
TransUnion Fraud Victim Assistance Department
www.transunion.com/corporate/personal/fraudIdentityTheft.page
1-800-680-7289
Credit Cards
American Express Fraud Protection Center
www.americanexpress.com/fraudprotection/idtheft
1-800-THE-CARD (1-800-843-2273)
Discover Card Security & Protection
www.discovercard.com/customer-service/security
1-800-DISCOVER (1-800-347-2683)
MasterCard
www.mastercard.com/us/personal/en/learningcenter
1-800-MasterCard (1-800-627-8372)
VISA Security & Protection
usa.visa.com/personal/security/index.html
1-800-VISA-911 (1-800-847-2911)
Debt Education and Counseling
National Foundation for Credit Counseling
www.nfcc.org 1-800-388-2227



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American Financial Services Association Education Foundation
919 Eighteenth Street, NW, Suite 300, Washington, DC, 20006-5517 / Tel: 202-466-8611 / Fax: 202-223-0321 / E-mail: info@afsaef.org

© 2006 AFSAEF. All rights reserved.